Report a problem with my order
Missing dish, mistake, damaged order: open a dispute from the order page. The team decides on a full, partial or no refund.
Step by step
- Open the order concerned.
- Tap “Report a problem” and describe what happened (no password or card number).
- The Kolis team answers you; follow-up is visible on the order.
In the same topic
Need a personal answer?
Write to the team. Never share a password or card number.