Terms of use

Kolis Eat (eat.kolis.delivery) is a service separate from Kolis (parcel delivery). It uses the Kolis delivery service.

Operator: Kapeje Solutions Inc. Registration: 1182775438.

Contact: support@kolis.delivery, privacy@kolis.delivery, legal@kolis.delivery.

• Customer: the person who orders a meal.
• Restaurant: an independent business that prepares and sells the meals.
• Courier: an independent professional from the Kolis network who delivers the order.

Kolis Eat is a technical intermediary. It connects people, passes on orders, handles payment and support. It does not prepare meals and does not sell them.

The contract of sale for the meal is between the customer and the restaurant.

Delivery is carried out by a Kolis courier. It is also subject to the Kolis Terms of use (parcel delivery), available at kolis.delivery.

The restaurant alone is responsible for:

• the content of its menu, photos and descriptions;
• its prices and their accuracy;
• the quality, freshness and safety of the food;
• hygiene and compliance with health rules and its permits;
• the allergens and food information displayed, and keeping them up to date.

The restaurant guarantees that it may lawfully carry on its business.

Kolis Eat may remove a restaurant, menu or photo that does not follow these rules.

To be approved, the restaurant provides documents:

• a business: its trade register extract (RCCM or equivalent);
• a small restaurant without a register: the owner's identity card.

These documents are used only to verify the restaurant and prevent fraud. Kolis Eat may ask for other documents, or refuse an application.

The restaurant keeps its information accurate (address, hours, contact, menu).

Before you confirm, the app shows the dishes, the meal price, delivery fees, any service fees, taxes where they apply and the total. You can check and correct your order.

The order is sent to the restaurant. The restaurant accepts or refuses it within the time shown. With no reply, the order may be cancelled.

If the restaurant refuses or does not accept in time, the customer is refunded automatically and in full.

Once the order is accepted, it can no longer be cancelled free of charge, because preparation starts.

The customer must give an exact address and be reachable. If delivery fails because of the customer, no refund is due, unless support decides otherwise.

When the restaurant offers it, the customer can collect the order on site, without delivery. No delivery fee is then charged.

The customer shows up with the order code or name. The restaurant keeps the order ready for the time shown.

The customer pays in the app, by wallet or another payment method offered. Mobile money payment will be added when it becomes available: it is not available yet.

Cash is not accepted in the African countries where the service is available, neither for the meal nor for delivery.

Payments are processed by third-party providers. We do not keep your card or mobile account numbers.

The restaurant pays Kolis Eat a commission on its sales. The rate is set and may be changed by Kolis Eat. It is not written here: it is in the app's rate grid, which the restaurant accepts at sign-up. A change is announced in advance.

Delivery is charged according to the Kolis delivery rate grid. A delivery commission is taken from the courier's share, under that grid.

The restaurant's sales, after commissions and fees, are paid out to it every day, under the app's rules. A breakdown of sales and deductions is available in its space.

The restaurant is responsible for its own taxes.

The restaurant must list the main allergens of each dish and keep them up to date.

The customer can declare an allergy or restriction. This note is passed to the restaurant for the order. It does not replace the information given by the restaurant.

Kolis Eat does not check the composition of dishes and cannot guarantee the absence of allergens. A person with an allergy should confirm directly with the restaurant if in doubt.

In case of a severe allergic reaction, call local emergency services without delay.

The courier collects the order at the restaurant and hands it to the customer with the delivery code. The meal must be handed over hot or cold as its nature requires: the restaurant packs the order properly.

Times shown are estimates. The courier does not taste, open or alter the order.

The delivery rules (independent courier, code, liability) are also those of the Kolis Terms of use.

Support reviews the request with the restaurant and the courier. It may grant a full or partial refund, or a credit.

A refund related to preparation or meal quality is borne by the restaurant. A refund related to delivery follows Kolis rules.

Write to support@kolis.delivery. The rights the law gives you as a consumer are not removed.

Kolis Eat is not responsible for the menu content, preparation, quality, hygiene or allergens: these are the restaurant's.

Kolis Eat is responsible for its technical service, passing on orders and handling payment, within the limits of the law.

No clause excludes liability for intentional misconduct or gross negligence, or anything the law does not allow to be excluded.

The customer can rate the meal and the restaurant. Reviews must be honest and polite; fake reviews, insults and personal data are forbidden. Kolis Eat may moderate or remove a review.

Kolis Eat may suspend or close an account or a restaurant in case of fraud, abuse, a serious hygiene problem, false information or breach of these terms. You can ask for a review at support@kolis.delivery.

We may change these terms. The update date is at the top of the page. For an important change, we will tell you. The terms are published in French and English.

Contact: support@kolis.delivery (help), privacy@kolis.delivery (data), legal@kolis.delivery (legal).