My order is late or the restaurant is not answering
A restaurant has limited time to answer. With no answer, the order is cancelled and you are refunded.
“Waiting for the restaurant's answer”: please wait, the screen updates by itself.
“No answer from the restaurant”: the order is cancelled automatically and your payment is refunded.
“We are looking for a courier”: no need to worry, Kolis is on it; the estimated arrival time may change.
Well past the estimated time? Report a problem from the order page or write to the team.
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Need a personal answer?
Write to the team. Never share a password or card number.