My payment failed or I was charged without an order
A failed payment charges nothing. If an amount is held without an order, it is returned automatically.
Step by step
- Check the balance or limit of your payment method, then try again from the cart.
- Check in “My orders” whether the order exists after all.
- If an amount stays held with no order, write to the team with the approximate time of payment (never a card number).
An unpaid order expires on its own after a delay set by Kolis Eat.
In the same topic
Need a personal answer?
Write to the team. Never share a password or card number.